Privacy Policy
Effective Date: May 11, 2025
1. Introduction
Welcome to Weblo ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI employee services, including our SMS/text messaging features.
At Weblo, data protection is our top priority. Our platform is built with security and privacy at its core, ensuring that your information is handled with the utmost care and in compliance with applicable privacy laws and regulations.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and other contact details provided during registration or service use.
- Usage Data: Information about how you interact with our services, including call recordings, transcripts, SMS message logs, and usage statistics.
- Technical Data: IP address, browser type, device information, and cookies.
- Phone Numbers & SMS Data: Mobile phone numbers provided for the purpose of receiving transactional SMS notifications related to property management services, including maintenance updates, appointment confirmations, rent payment reminders, and service notifications.
3. How We Use Your Information
We use the collected information for various purposes, including:
- Providing and maintaining our services
- Personalizing and improving user experience
- Training and improving our AI employee platform
- Analyzing usage patterns and trends
- Communicating with you regarding updates or support
- Sending transactional SMS/text messages for which you have provided consent
4. SMS/Text Messaging
Weblo provides SMS/text messaging services on behalf of property management companies. This section specifically describes how we collect, use, store, and share information related to our SMS communications, including how SMS consent is obtained and managed.
How We Collect SMS Consent and Phone Numbers
We collect mobile phone numbers and SMS consent when end-users (such as tenants, prospective tenants, or property owners) voluntarily provide their phone number and opt in to receive SMS messages. SMS consent is collected through the following methods: (1) completing the SMS opt-in form on our Terms of Service page at weblo.ai/terms, which includes a consent checkbox, (2) providing a phone number during account registration or tenant onboarding with an explicit SMS consent acknowledgment, or (3) providing verbal consent during a phone call with a Weblo AI assistant, which is documented and logged in our system. Phone numbers are collected solely for the purpose of delivering service-related SMS communications. SMS consent is not required to use our services or purchase any product.
Types of SMS Messages
We send transactional SMS messages related to property management services, including but not limited to:
- Maintenance request updates and scheduling confirmations
- Appointment and property viewing confirmations
- Rent payment reminders and confirmations
- Service notifications and status updates
- Leasing inquiry follow-ups
How We Use SMS Consent and Data
SMS messages are only sent to individuals who have provided prior express consent to receive text messages. Your phone number and SMS consent data are used exclusively to send you transactional SMS messages related to your property management services as described above. We do not use your SMS consent or phone number for marketing, advertising, or promotional purposes. We do not sell, share, or disclose your SMS consent status, phone number, or SMS message content to any third parties for their own marketing or commercial use. Your SMS opt-in/opt-out status is recorded and maintained in our system to ensure we honor your communication preferences at all times.
Opt-Out Rights
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Upon receiving your opt-out request, we will send a one-time confirmation message and cease all further SMS communications to your number. You may also text HELP to receive assistance or contact us at info@weblo.ai.
SMS Data Sharing and Disclosure
We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers, SMS consent records, or personal information collected in connection with our SMS messaging services to any third party. Phone numbers, SMS message content, and consent data are not shared with third parties for their marketing or promotional purposes. SMS consent data may only be shared with our service providers (such as our SMS delivery platform) strictly as necessary to deliver your messages, and these providers are contractually prohibited from using this data for any other purpose.
TCPA Compliance
Our SMS messaging practices comply with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and all applicable federal and state regulations governing text message communications. We maintain records of consent and honor all opt-out requests promptly.
5. Data Security
We implement industry-leading security measures to protect your personal information, including data transmitted via SMS. Our enterprise-grade security includes:
- End-to-end encryption for all communications
- SOC 2 Type II certified infrastructure
- Regular penetration testing and security audits
- Secure authentication with MFA support
- Protection against unauthorized access, alteration, disclosure, or destruction
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. SMS opt-out requests are processed immediately, and phone numbers of opted-out users are retained only to ensure continued compliance with the opt-out request. We implement transparent data retention policies and provide options for data deletion upon request.
7. Compliance & Regulations
We are committed to complying with applicable privacy laws and regulations, including:
- TCPA (Telephone Consumer Protection Act)
- CTIA Messaging Principles and Best Practices
- GDPR (General Data Protection Regulation)
- CCPA (California Consumer Privacy Act)
- CAN-SPAM Act
- Other applicable international and local privacy laws
We do not sell or share your personal data with third parties for marketing purposes.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Restriction of processing
- Data portability
- Opt out of SMS communications at any time by texting STOP
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also provide additional notice.
10. Contact Us
If you have any questions about this Privacy Policy, our SMS messaging practices, or wish to exercise your rights, please contact us at:
Email: info@weblo.ai
Weblo AI, 1210 Maisonneuve Blvd W, Montreal, QC H3A 1N5, Canada