Terms of Service

4. User Responsibilities

As a user of our services, you agree to:

• Provide accurate information when using our services
• Not use our services for any unlawful purpose
• Not attempt to reverse engineer, modify, or create derivative works from our services
• Not interfere with or disrupt the integrity or performance of our services
• Comply with all applicable laws and regulations
• Keep your account credentials confidential, use multi-factor authentication where available, and promptly notify us of any unauthorized access or suspected security incident
• Grant access to your account only to authorized personnel, and remove access promptly when it is no longer needed
• Provide all notices and obtain all consents required by law before using our services to call, text, email, or record your tenants, prospects, and other contacts, or to otherwise process their personal information

5. SMS/Text Messaging Terms

By providing your mobile phone number and opting in to receive text messages from Weblo or its clients, you expressly consent to receive transactional SMS/text messages at the phone number you provide. You understand and agree to the following terms:

Types of Messages

You may receive transactional SMS messages related to property management services, including:

• Maintenance request updates and scheduling confirmations
• Appointment and property viewing confirmations
• Rent payment reminders and confirmations
• Service notifications and status updates
• Leasing inquiry follow-ups

Message Frequency

Message frequency varies based on your service activity. You may receive up to 10 messages per month depending on maintenance requests, appointments, payment schedules, and other service-related activities.

Message and Data Rates

Message and data rates may apply. Please contact your mobile carrier for details about your text messaging plan and any applicable charges. Weblo is not responsible for any fees charged by your carrier.

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message, and no further SMS messages will be sent to your number. Opting out of SMS will not affect other communications or your use of other services.

Help

For assistance with our SMS program, reply HELP to any message or contact us at info@weblo.ai.

Consent Not Required for Purchase

Your consent to receive SMS messages is not a condition of purchasing any property, service, or product. You may choose not to receive SMS messages and still use our services through other communication channels.

Carrier Disclaimer

Carriers (including but not limited to T-Mobile, AT&T, Verizon, and others) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator.

Compliance

Our SMS messaging program operates in full compliance with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and all applicable federal and state regulations.

9. Security and Data Protection

We are committed to ensuring the security of your data and protecting your privacy. By using our services, you acknowledge that:

• Your data is protected with industry-standard security measures
• We process your data in accordance with our Privacy Policy
• You are responsible for maintaining the confidentiality of your account credentials
• We maintain administrative, technical, and physical safeguards aligned with the AICPA SOC 2 Trust Services Criteria (our SOC 2 audit is currently in progress)
• We will notify you without undue delay if we become aware of a security incident affecting your data, and provide the information reasonably needed for you to meet your own obligations
• You can report a security vulnerability or incident to us at any time at info@weblo.ai

Your Data and Confidentiality

You retain all rights to the data that you and your contacts submit through our services ("Customer Data"). We process Customer Data only to provide, secure, and support the services, in accordance with your instructions, these Terms, and our Privacy Policy. We act as your service provider for this processing, and you remain responsible for the personal information you collect.

We treat Customer Data as confidential. Our personnel and service providers who have access to it are bound by confidentiality obligations, and our service providers are engaged under written agreements that require appropriate security measures. A list of our key subprocessors is available on request.

When your agreement ends, you may request an export of your Customer Data. We then delete or anonymize it in accordance with our data retention practices, unless the law requires us to keep it.

For more information on how we protect your data, please refer to our Privacy Policy.

Quebec residents can find more information about how we comply with Quebec's privacy law in our Law 25 Privacy Notice.